Connect K12

Terms of Service

Effective date: October 16, 2025

These Terms of Service ("Terms") govern your access to and use of the Connect K12 Inc. ("Connect K12", "we", "us", or "our") services at https://www.connectk12.ai and any related applications, APIs, or documentation (collectively, the "Service"). By using the Service, you agree to these Terms.

Company Details

Definitions

  • Executed Agreement: A written, mutually executed agreement between you (or your organization) and Connect K12 governing your use of the Service, which may include an Order Form, Master Services Agreement (MSA), Statement of Work (SOW), or similar contracting document, including any attachments, schedules, and amendments.
  • Customer Data: Data, content, and information that you (or your users) submit to or process through the Service, excluding system-generated metadata and our Service code, materials, and analytics.
  • Confidential Information: Non‑public information disclosed by a party that is marked or reasonably understood to be confidential, including business, technical, security, and product information; excludes information that is public without breach, independently developed, or rightfully received without confidentiality obligations.
  • Documentation: The written or online technical and usage materials we provide for the Service, including API docs, implementation guides, and usage instructions, as updated from time to time.

1. Acceptance of Terms

  • Binding agreement: By creating an account, accessing, or using the Service, you accept these Terms and our Privacy Policy.
  • Authority: If you use the Service on behalf of an organization, you represent you have authority to bind that organization.
  • Agreement controls: If you (or your organization) have an executed agreement with us (e.g., Order Form, MSA, SOW), that agreement governs your use of the Service and will control in the event of a conflict with these Terms.

2. Accounts and Eligibility

  • Registration: You must provide accurate information and keep it updated.
  • Security: You are responsible for safeguarding credentials and all activity under your account.
  • Eligibility: You must be legally able to enter into these Terms and comply with applicable laws.

3. Subscriptions, Billing, and Taxes

  • Contract-based subscriptions: Access to paid features is provided exclusively under a mutually executed agreement (e.g., Order Form, MSA, SOW). We do not offer self-service sign‑up.
  • Fees and payment terms: Fees, invoicing cadence, payment method, and late fees are governed by the executed agreement. If these Terms conflict with your executed agreement, the executed agreement controls.
  • Taxes: Unless expressly stated otherwise in the executed agreement, fees are exclusive of all taxes, duties, and government charges. You are responsible for such amounts (excluding taxes based on our net income).
  • Order of precedence: Executed Agreement (e.g., Order Form/MSA/SOW) → these Terms (web version). In case of conflict, the Executed Agreement prevails.

4. Trial, Upgrades, Downgrades, Cancellation

  • Trials: Trial or pilot access is available only if expressly set forth in the executed agreement; otherwise, no trial is offered.
  • Upgrades/Downgrades: Any change in scope, tier, or usage limits occurs through mutual written agreement (e.g., new or amended Order Form) and will follow the pricing and effective dates specified therein.
  • Cancellation, renewal, and termination: Term length, renewal mechanics, notice requirements, and any early termination rights are governed solely by the executed agreement. Month‑to‑month self‑serve cancellation does not apply.
  • Refunds: Refunds (if any) are only provided as expressly stated in the executed agreement.

5. Acceptable Use

  • Prohibited conduct: Do not misuse the Service, including:
    • Violating laws or third‑party rights
    • Reverse engineering, scraping, or circumventing security or usage limits
    • Transmitting malware, SPAM, or harmful content
    • Using the Service to build a competing product
  • Fair use / rate limits: We may enforce reasonable technical limits.

6. Customer Data and Privacy

  • Customer Data: You retain ownership of data you submit to the Service ("Customer Data").
  • License to operate: You grant us a limited license to host, process, and display Customer Data to provide the Service.
  • Privacy: Our processing of personal data is described in our Privacy Policy.

7. Security and Data Processing

  • Security: We implement administrative, technical, and organizational measures appropriate to the risk.
  • DPA: If required by law or your organization, a Data Processing Addendum may apply.

8. Third‑Party Services and Integrations

  • Integrations: The Service may enable use of third‑party services. Your use is subject to their terms.
  • No control: We are not responsible for third‑party services and disclaim liability arising from their actions.

9. Intellectual Property

  • Our IP: We and our licensors own all rights to the Service, software, and content except Customer Data.
  • Feedback: You grant us a non‑exclusive, perpetual license to use feedback for any purpose.

10. Confidentiality

  • Definition: Non‑public information disclosed by a party and marked or reasonably understood as confidential.
  • Obligations: Receive, use, and disclose confidential information only as necessary to perform under these Terms.

11. Compliance and Export

  • Compliance: You must comply with all applicable laws, including privacy and data protection laws.
  • Export: You may not use the Service in violation of export control or sanctions laws.

12. Beta and Pre‑release Features

  • As‑is: Beta features may be offered for evaluation purposes and are provided "as is" with no warranties.
  • Change: They may be modified or discontinued at any time.

13. Suspension and Termination

  • Agreement controls: Term length, renewal, termination (for convenience or for cause), notice requirements, cure periods, and any transition assistance are governed by the executed agreement (e.g., Order Form, MSA, SOW). If these Terms conflict with the executed agreement, the executed agreement controls.
  • Suspension rights: We may temporarily suspend access to the Service as permitted by the executed agreement, including for (i) security or integrity risks, (ii) suspected unlawful activity or policy violations, or (iii) non‑payment, and will provide notice where practicable.
  • Effect of termination: The consequences of termination (including data export, deletion, and any surviving provisions) are governed by the executed agreement.
  • Order of precedence: Executed Agreement (e.g., Order Form/MSA/SOW) → these Terms (web version). In case of conflict, the Executed Agreement prevails.

14. Disclaimers

  • The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
  • We do not warrant uninterrupted or error‑free operation or accuracy of outputs.

15. Limitation of Liability

  • To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages.
  • Each party’s total liability under these Terms is limited to the amounts paid by you to us in the 12 months preceding the claim.

16. Indemnification

  • You will indemnify and hold us harmless from claims arising out of your use of the Service, Customer Data, or violation of these Terms.

17. Governing Law and Dispute Resolution

  • Governing law: Delaware law, without regard to conflict of laws, governs these Terms.
  • Venue: Courts located in Delaware have exclusive jurisdiction, except that either party may seek injunctive relief elsewhere.
  • Informal resolution: Parties will first attempt good‑faith resolution before litigation.

18. Changes to the Service or Terms

  • Service changes: We may modify the Service; material changes will be announced in product or via email.
  • Terms changes: We may update these Terms; continued use after changes constitutes acceptance.

19. Notices

  • Method: Notices may be provided via email, in‑app message, or posting on our website.
  • Your contact: You are responsible for keeping your contact information current.

20. Miscellaneous

  • Entire agreement: These Terms and any order forms or addenda constitute the entire agreement.
  • Severability: If any provision is unenforceable, the remainder remains in effect.
  • Assignment: You may not assign without our consent; we may assign in connection with a merger, acquisition, or sale.
  • Force majeure: Neither party is liable for delays due to events beyond reasonable control.

If you have questions about these Terms, contact us at support@connectk12.ai.